Shipping & Returns
We use a variety of carefully selected couriers including but not limited to Australia Post, Fast Way, Geelong Express, TNT Express. The courier used will depend on your order. Shipping times vary depending on order requirements, timeframes and locations. For anything urgent, please contact our Client Experience Managers at firstname.lastname@example.org who will be able to provide a delivery timeframe estimation.
Please note that once items leave our warehouse, the risk passes to the client and Sketch and Etch are not liable for lost or damaged parcels.
PLEASE NOTE: On international shipments, it is the responsibility of the Client to pay all customs and duties in the country the items are being shipped to. In some instances, there are no tariffs or duties payable. Please confirm with the Customs service of the country we are shipping the items to if you are unsure about the costs involved with importing these items. Sketch & Etch are not liable for these costs or any delays in shipments caused by Customs. Sketch & Etch will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.
DAP (Duty at Point) - end user is paying duties & taxes.
All invoices are in AUD (Australian Dollars). Sketch & Etch are not liable for any currency exchanges costs e.g. variations in exchange rates, fees charged by your bank or card provider etc.
We have a strict no returns policy with any Custom Products including but not limited to Neon Signs, Wishing Wells, Signage, however not limiting the rights and obligations under Australian Consumer Laws. We will not accept the return of items which are deemed to be ‘’change of mind’’.
Our items are quality checked before they are carefully packaged and sent to you. If your items arrive damaged, please contact us on email@example.com so we can work on a solution with you.
If your item arrives damaged, please refrain from using the product. We kindly ask you take images and send to firstname.lastname@example.org within 24 hours of receiving the product.
In the event you believe your order is wrong or you have received the wrong order, please contact our office within 24 hours of receipt of the items.
TERMS & CONDITIONS
Read our terms and conditions here.
USE OF PRODUCTS AND WARRANTY
Unless otherwise confirmed, all items produced by Sketch and Etch are intended for indoor use only.
Please refer to our T&C’s under Warranty for further information.