We want to make sure you feel completely confident before making your Neon sign purchase. We have complied our most asked questions and packed them with information to help you every way possible, both before and after you purchase your Sketch & Etch Neon sign.
Sketch & Etch's Neon FAQs
ORDERING YOUR NEON SIGN
How much does a Neon sign cost?
Sketch & Etch's pricing on Neon signs can vary depending on several factors such as the size, complexity of design, and font choice.
On average, a small neon sign can cost around $239 to $500, while larger and more intricate designs can cost $1000+.
Please check out our Neon sign shop to see a range of Neon sign pricing. You can shop Neon Signs under $300 here
To obtain an accurate quote for a custom neon sign, we recommend using our online Neon builder to design your own Neon text. If you are after a logo Neon sign, submit your logo design here, so our team can provide a free mock-up & exact pricing.
Why are Neon signs so expensive?
Sketch & Etch's Neon's are proudly Australian made by our amazing team of signage wizards. Our workshop is in Geelong, Victoria. We love employing local staff, who have the utmost care and skill when it comes to making your sign! For that reason, we may not always be the cheap neon signs company, but we can hand-on-our-heart say we are the best - After all, who doesn't want Aussie made?
Most importantly we will always work with you to help best achieve your signage dreams, within a given budget and there are plenty of ways we can insure you get something that works for you. Try our online Neon builder to gage an idea on pricing
How long will my order take?
Sketch & Etch lovingly handcraft every neon sign to order in our Geelong, Victoria warehouse..
Depending on our capacity, there are two delivery options at Checkout; Standard & Express.
Standard Neon sign orders are normally delivered in:
- 2-4 weeks (Australia)
(Please check shipping options at checkout for updated shipping times - subject to change according to capacity)
Australia Express Neon sign orders:
- 10-14 Days for a Rush fee
(Please check shipping options at checkout for updated shipping times - subject to change according to capacity)
- If you are in Australia and require your sign in under 3 weeks, you can select the express option at checkout (Fees apply) Please also let us know the required date you need the sign for, so we can confirm this will work with our production schedule.
We understand a lot of our signs are used at important events. If you do have an event date and have selected the relevant shipping option, email us your event date after purchase at hello@sketchandetch.co so we can be sure to make the production team aware of this date. Refer below for eligibility for our “100% Money Back Guarantee on Delivery”.
We’re so committed to getting your sign to you in time for your big event, that we also offer a 100% money-back guarantee in the (super rare!) case that your Neon sign does not arrive in time for your event.
I can’t create what I want on your Online Neon Builder
If you can’t quite create the custom Neon sign you really want on our online Neon builder, simply send us an email hello@sketchandetch.co or upload your inspiration/idea or logo to our custom Neon contact form.
Our design team can work with you to replicate your design, mix fonts, Neon colours and sizing. All while offering a quote and free Neon mock-up.
Can you turn logos/pictures into Neon?
SHIPPING
How long is my Sketch & Etch Neon warranty?
We are so confident in our Neon signs – we have extended our warranty to be 24 months. That means, that anytime in the 2 years post placing your order, we will replace the Neon sign for you, on the rare occurrence that the LEDs, power pack or remote & dimmer stop working.
Who do you ship your Sketch & Etch Neon signs with?
After nearly 10 years in business, Sketch & Etch has carefully selected some of the most reliable couriers to deliver your custom Neon signs. Due to the use of couriers, please note that we are unable to deliver to PO Boxes.
There are some instances where Aus post will be used, including some rural deliveries, but as standard we do not accept PO Boxes.
Where do you ship to?
Sketch & Etch has proudly shipped signs all over the world! There isn’t really a limit to where we can ship. Please note that some international locations may require a customs payment upon delivery of the Neon sign. It is the responsibility of the recipient to pay for any import fees or taxes.
Shipping Costs
Shipping costs within Australia with Sketch & Etch are generally always free however, should any shipping costs change, our shipping options upon checkout will be updated to reflect this.
We also offer a rush fee for all your express Neon needs, please refer to the shipping options at checkout to ensure this is available.
Need somethjing urgent? Just let us know via email or our online contact form.
RETURNS & WARRANTY
My sign was damaged in transit, what do I do?
Sketch & Etch has spent the last 6 years perfecting its Neon sign packaging to ensure your Neon sign will arrive safely to your door!
On the rare occurrence that something has happened to your sign in transit, please feel free to contact us via email or phone and our team will do their best to guide you through any solutions and images or videos we need. If the sign can be repaired by our team, we will arrange collection of the sign and bring it back to our warehouse to be looked at by our Neon wizards. Alternatively, we will remake and re-ship the sign.
Something isn’t right with my sign, what do I do?
If anything doesn’t seem right with your Neon sign, please feel free to contact us via email or phone and our team will do their best to guide you through any concerns and images/videos we need. If your sign is under warranty, we believe that the signs need to be assessed or repaired by our team, we will arrange collection of the sign and bring it back to our warehouse to be looked at by our Neon wizards.
My sign has stopped working, what do I do?
On the rare occurrence that your Neon sign has stopped working, please feel free to contact us straight away via our contact form, email or phone and our team will do their best to guide you through any solutions or images/videos we need. If your sign is under warranty, and we believe that the signs need to be assessed or repaired by our team, we will arrange collection of the sign and bring it back to our warehouse to be looked at by our Neon wizards. From there the Neon sign will be repaired or replaced.
INSTALLATION
HOW DO I INSTALL MY NEON SIGN?
Your Neon sign can be hung in a few different ways. Your sign will come with a hanging kit that includes screws and wall mates. This is for a standard, more permanent installation with the sign screwed into the wall.
If you are looking for a more temporary hanging solution, you can mount your Neon sign with 3M Command strips – Please check the hanging weight restrictions and instructions of command strips before hanging your sign. You may need to weigh your Sketch & Etch Neon sign first.
Alternatively, you can use a strong (strong!) fishing line, a chain or even cable ties for an event or wedding.
HOW MUCH DO NEON SIGNS WEIGH?
Sketch & Etch’s Neon signs are superlight weight and easy to install. If you can hang a picture frame, you can hang your custom Neon sign!
Most of our signs weigh between 2-7kgs. This is all due to the amount of acrylic used for the backing. Larger signs may weigh more than 7kgs. Always weigh your signs before installing so you can make sure you have the correct weight baring method to hang.
ABOUT OUR NEON SIGNS
Is it okay to leave a Neon sign on?
Yes, it is fine to keep your Neon sign turned on for extended periods of time. Led lights are used for their efficiency and long-life span (Did you know our LEDs last 50,000+ hours!)
However, as a safety precaution, we do recommend turning the Neon signs off at the wall when no one is present or overnight.
What comes with my Neon Sign?
The majority of Sketch & Etch’s Neon signs come with a free remote & dimmer (excludes some shoppable designs) as well as a power pack and cleaning cloth.
Are they battery operated?
The majority of Sketch and Etch’s Neon signs and wall art, plug into a regular power socket on the wall, using a standard 12v transformer. Some of our small neon signs plug into a USB outlet however this isn’t available for all of our Neons signs.
We can suggest battery pack options, however this is not something we offer as standard as they do not last for long periods of time given the size of most of our signs.
From your Neon sign, comes an approx. 2m transparent cable that connects to plugs into your powerpack – In total you will have approximately 3-4m of cable to reach the power socket.
ABOUT SKETCH & ETCH
How long has sketch & Etch been in business for?
Sketch & Etch has been in the signage space for almost 10 years! Sketch & Etch started out working with a lot of Acrylic & timber signage for weddings, events and businesses around Australia.
We fast become one of the biggest wedding & event signage and stationery brands and with that, introduced LED Neon signs into the mix in 2016.
Since then, we have made the decision to solely focus and master the art of making LED Neon signs and have since expanded globally. We have created ten’s of thousands of Neon’s and shipped them to every corner of the globe! We have worked with some amazing brands such as Bumble, Jack Daniels, BMW, Lizzo, Kiss FM, and many, many more!
Who Owns Sketch & Etch
Sketch & Etch was founded by Ashley Bent and is now co-owned by his business partner Tash Craven.
We have an amazing team of 30+ staff that help design, create, and deliver custom Neon signs all over the world. We are incredibly proud to have mastered the art of creating custom LED Neon signage. Everything from wedding Neon signs, business neon signs, logo neon signs, kids neon signs and so much more!
Does Sketch & Etch still make wedding items?
Unfortunately, Sketch & Etch has made the tough decision to move on from Business, wedding & event acrylic/timber and paper signage and stationery and only focus on the LED Neon signs. This includes Neon signs for your home, Neon signs for your business, Neon signs for your wedding, Neon signs for your events, kids Neon signs and much more!
Sketch & Etch Reviews
Sketch & Etch has been lucky enough to design and make Neons for 1000's of clients worldwide. Read our amazing reviews for all of our happy customers right here.