General FAQs

Love what we do, but have a few questions? Find out all about our Wedding & Events signage and stationery process below. 

HOW DOES ORDERING WORK?

  1. Client Manager. You’re allocated to the perfect Client Manager for your enquiry.
  2. Wish List. Browse our product guide to create your dream wish list.
  3. Quote + Payment. A personalised quote/invoice is sent through and payment is made.
  4. Design. We work together to create your perfect design and approve.
  5. Production. Your pieces are lovingly handcrafted (approx. 4 weeks).
  6. Delivery. We carefully pack your piece and it will be on it’s way to you in approximately 1-7 days!

 

HOW LONG WILL MY PIECES TAKE?

Our team takes 4-6 weeks to design, make and send your items to you - this begins once 100% payment is received. This includes any acrylic signage, table pieces, wishing wells, invitations and other stationery.

 

I NEED IT SOONER! CAN YOU HELP ME?

Not to worry, we can assist with a rush order! We will push your job to the top of our production queue, and an additional Rush Service Fee will be added to your order. 

 

DO YOU HAVE ANY SIGNAGE AND STATIONERY PACKAGES?

Yes we do! Chat to your Client Manager to find out more about our packages, some great discounts, and how we can tailor them to you.

 

I’M PLANNING AN EVENT AND I’M STILL WAITING FOR RSVPS. CAN WE GET STARTED NOW?

You sure can! Just let us know, and we can get started with designs once a 50% deposit is made. Quantity and guest names can be updated until designs are approved.

 

HOW MUCH ARE YOUR WEDDING SIGNS AND INVITATIONS?

Pricing varies depending on the product, quantity and your finishes. You can create your own package and get an idea of pricing through using our Wedding Quote Builder. Please note, this is a guide of our products and pricing only. So if you can’t see what you had in mind, let us know. We love to create new designs and products!

 

DO YOU HIRE?

Each of our pieces are custom made to order, and we do not offer a hire service.

 

DO YOU HAVE A SHOWROOM?

We don’t have a showroom with pre-made items. However, Clients are welcome to visit our office Monday - Friday, 9am - 5pm to talk to one of our team members or to see the array of available acrylics in person. Call us on 03 5241 3094 to book in an appointment.

 

HOW MUCH IS SHIPPING?

Australia and New Zealand - FREE for all our online Wedding & Event pieces.

International - Shipping for all our Wedding & Event pieces will vary depending on your location. Please contact us at info@sketchandetch.com.au to be quoted separately.

Custom Pieces - Shipping for custom pieces will vary depending on your piece/s and your location. If you are able to provide your delivery postcode when you get in touch with us, we will be able to provide a postage estimate for your pieces.

DO YOU SHIP INTERNATIONALLY?

Absolutely! We love assisting our international Clients. Feel free to send through what items you are after along with your delivery address here. Our team can then provide a quote for international postage.

 

DO I NEED TO SUPPLY THE DESIGNS?

We have an in-house design team to assist in bringing your ideas to life. All prices are inclusive of any design proofs and revisions for your piece/s. We just need to know your wording/information for each item, and any design inspiration, pictures, or fonts you would like to use!

 

CAN I USE MY OWN DESIGN?

Yes, you are welcome to use your own designs! However, if you are wanting to exactly match the design of something (e.g. invites) produced by another designer, we will need permission from the original designer and an EPS version of the file you wish to use.

 

WHAT COLOUR PAPER AND ACRYLIC DO YOU HAVE?

We have a large variety of available paper and acrylic colours. However, availability does vary at any given time. It’s best to touch base with your Client Manager to discuss your colour theme and we will provide you with some available options.

The earlier you book in with us, the greater the chance we’ll be able to source your desired colours!

 

HOW MANY INVITATIONS SHOULD I ORDER?

This is one of the most common questions we get asked! Through our industry knowledge, and years of experience working with various brides, we recommend ordering +10-15% invitations than the number of guests you plan to have at your wedding. As some guests RSVP, it is always handy to have a few spare invitations for any guests you may now have capacity to invite.

 

SHOULD I ORDER ALL OF MY STATIONERY AT ONCE?

Due to the nature of our design process, many of our Clients enjoy working with us to design their ‘entire suite’ of signage and stationery all at the same time.

 

We recommend placing an order with us at least 2-3 months prior to you needing your pieces. This allows plenty of time to work with our team to get your designs just right! This also allows us time to ensure we have the colours you are looking for in stock.



DO YOU HAVE A MINIMUM ORDER QUANTITY?

Each piece is custom created for our clients. While we do not have minimum order quantities, prices do decrease with greater quantities. This may mean the cost of 20 pieces may end up being the same as the cost for 40 pieces!

 

DO I GET TO APPROVE MY DESIGNS?

Certainly! You will work closely with your Client Manager to ensure that we create the stationery and signage that you have envisaged for your special day. Once our design team has finished your design, you will receive a proof to approve or to make amendments to.

 

WHERE ARE MY PIECES MADE?

Your pieces will be designed and manufactured all at our headquarters in Melbourne, Australia.

 

I LOVE ONE OF YOUR PRE-DESIGNED PIECES...BUT I'D LIKE TO SEE IT IN A DIFFERENT SIZE/COLOUR! CAN YOU HELP?

Our team specialises in custom designed pieces. If you see something on our website that you would like to customise, simply send us the product name and any changes you'd like. Our team can then assist you with a custom design and pricing. Please note, pricing will vary depending on the changes. Our pre-designed collection has been created to offer beautiful designs and the best prices, and pricing does not take into account any alterations.

 

I'M GOING TO ORDER A WISHING WELL. WHAT DO I NEED TO KNOW?

Our signature wishing wells are carefully constructed and designed to be a stand-out feature at your event. However, they are delicate and aren't designed to withstand repetitive or rough handling. Please ensure your wishing well is carried securely by the base. Please do not carry your wishing well by the lid as it will result in breakage. 

To clean, simply use some warm soapy water and glass cleaner for a streak free gleam.

Acrylic, particularly Mirror Acrylic, will scratch so remember to keep it away from rough surfaces and sharp objects!

 

MY WISHING WELL HAS ARRIVED, HOW DO I ASSEMBLE IT? 

If you get stuck on assembling your Wishing Well, contact our team with your invoice number for assistance. 

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